Impressing your clients is incredibly important when you’re running a home business. You’re likely a local business, probably inviting people into your own home to provide an in-person service, and that makes customer service your top priority.
And if you’d like to make 2025 the year when your client-focus becomes second to none, we’ve got the tips you need. Your home business can thrive off of a small yet dedicated client pool, and that’s exactly what you can build using these.
Upfront Pricing and Fees
The one thing someone wants to know when they land on your website? What it costs to work with you. No matter what led them there, and no matter the intent of their search term, this is the kind of information that will naturally stand out to them.
Even if they’re just curious and weren’t going to convert either way, they’re going to want to see your pricing and fees!
So be as upfront about these things as possible. List them plainly and clearly, with all the relevant terms and conditions. And if there’s going to be any extra fees added on top (payment processing etc.,), make sure this is listed on the page as well.
Being upfront about the cost will make your small, local, home business a much shinier choice. After all, you’ve been conveniently honest with the people in need of your service!
Faster Payment Options
Do you ask clients to pay by cash, or to drop bank transfers your way? Both of these things are just fine, but they’re not as convenient as they really could be. As such, you might want to think about providing a faster payment option or two this year.
There are various ways to do so, and while they take a little bit of investment from you, they could have a return that more than pays for their usage.
Indeed, when you have proper POS machines and terminals to take card payments (whether chip and pin or tap-enabled), you can let your client pay in seconds without needing to find their bank details or fuss around with grabbing cash.
Quick and Easy Contact
If clients have trouble getting an answer from you (and trouble could even just be a slightly longer waiting time), they’re not going to be very happy.
As a home business, customer satisfaction is something you need to take care of; glowing reviews make or break a business like this.
Look into the ways your clients get in touch, their preferred communication methods, and how these interactions tend to go. The more you know about making a good interaction with a client – and one of your clients in particular – the easier it’ll be to guarantee this level of contact convenience in the future.
A home business should have a strong client focus. Without one, it’s going to be hard to compete as a business. Make sure you’re focused on convenience this year; it’s what your clients are really after!
